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Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, transforms contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action.
The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors.
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$414 Billion in Profits can be Gained Using Cloud for Business Growth: Ziontech Research
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Ziontech Cobalt
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Real-world Examples Illustrate How Cloud Becomes a Payments Catalyst
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Ziontech Unveils Product-Centric Value Delivery Model Using Agile and DevOps to Strengthen Customer Centricity and Accelerate Business Outcomes
New research released by Ziontech Knowledge Institute identifies seven Agile levers that can...
Western Digital’s Journey to Build Business Resiliency Through Cloud and ERP Transformation
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Ziontech Positioned as a Leader in The Forrester Wave™: Application Modernization and Migration Services, Q3 2021
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